As a blogger, I do a lot of reading, or maybe ‘skimming’ is a better word, to find my next topic or prep for my next post.
Last week, TechTarget’s “Latest Technology News and Expert Advice” email caught my attention; it included a link to the definition of ‘IT productivity.’
Curious, I clicked on the link and was directed to whatis.com and the following definition:
“IT productivity is a reference to the relationship between an organization’s technology investments and its corresponding efficiency gains, or return on investment.
With capital and labor often being scarce resources, it’s important to maximize their impact as a driving factor in IT productivity. Data that reflects IT productivity can be measured and quantified to identify where IT systems exert their greatest leverage; that data is then directly linked to an organization’s resulting profits. The CIO is generally responsible for determining and promoting the business value of the IT department, pushing for improvements and boosting IT productivity.
IT productivity should enhance an organization’s growth and promote economic well-being. Investments that can contribute to IT productivity gains include hardware, software and expansion of the labor force.”
Three things immediately struck me:
- That’s there’s even a need to define ‘IT productivity’—at least at such a high level. Qualify and quantify it. Yes. But define it? I’m not so sure. Then again, it would be good to get IT and business leaders to agree on a single definition. Bridge the gap a bit, perhaps.
- The definition waffles between a traditional (i.e., where productivity is measured in IT efficiency and ROI terms) and more modern (i.e., where productivity is calculated in business terms, such as increased business efficiency, improved customer satisfaction, increased business innovation, and better and faster business process execution) view of IT today.
- IT productivity gains are just as much today about the people, process and priorities organizations set as they are about the hardware, software and number of people in which they invest. Put another way, all the great technology in the world is only as good as the people and the processes you have in place to support and leverage it. Similarly, adding people to your IT roster doesn’t necessarily equate to net gain in productivity. Remember, as Guy has blogged: It’s who you hire, how they think and what they do that’s ultimately important to your business.
Could be that the definition of ‘IT Productivity’ is in a state of transition, or transformation, too.
Things to ponder…