Data Domain OS 5.5 Rocks the IT World

Alyson Langon

Alyson Langon

A couple years ago, fresh out of Business School at Boston College, I started at EMC and dove head first into all things backup and archive, focusing on Data Domain systems. I love the challenge of communicating complicated technologies in innovative and engaging ways and there is certainly no shortage of inspiration at EMC’s Data Protection and Availability Division. Outside of the tech world, I am an artist, animal lover and sufferer of wanderlust. You can also find me on Twitter achieving the perfect balance of data protection and cat gifs.

You have likely already heard about EMC’s latest announcement that is rocking the data protection airwaves by redefining data protection for a software-defined world. Here on the Protection Continuum, I am going to dig a little deeper into the Data Domain piece of this announcement by sharing with you some of my favorite features included in the release. Continue reading

The Social Network of Machines, Software-Defined Storage, & the Data Protection Continuum

Stephen Manley

Stephen Manley

CTO, Data Protection and Availability Division
Over the past 15 years at both EMC and NetApp, I have traveled the world, helping solve backup and recovery challenges - one customer at a time (clearly, I need to optimize my travel arrangements!). My professional mission is to transform data protection so that it accelerates customers’ businesses. I have a passion for helping engineers pursue technical career path(without becoming managers), telling stories about life on the road and NDMP (yes, that’s NDMP).

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The Second Machine Age is redefining our relationship with technology. From healthcare to transportation, our lives will be nearly unrecognizable to our children. Underlying this change is the next generation of the social network: a Social Network of Machines. This Social Network of Machines will be a vast infrastructure built on the Third Platform (i.e. mobile, big data, social, cloud) and fueled by near-ubiquitous metadata about machines and humans. Continue reading

EMH Healthcare Implements Customer-Focused IT Strategy

Heidi Biggar

Heidi Biggar

Marketing and IT Consultant, Data Protection and Availability Division
I’m often asked how a political science major at Tufts wound up in the IT world, covering backup, storage, virtualization and cloud of all things. Truth is, it’s really a love for learning, a need to understand the “bigger picture” and a desire to share that view with others that’s steered my path over the past 20 years, from campaign manager to editor, analyst and marketer. After hours, you’ll find me hanging with family, running 10ks through Peachtree City’s 90 miles of cart paths, watching football or reading. I’m a New England transplant enjoying life in the South. In my previous life, I also blogged for ComputerWorld, Enterprise Strategy Group and Hitachi Data Systems, but The Backup Window is my baby. It's been great watching it evolve.

 

179069079As I was writing last week’s post, I got an email from our social team asking me to take a look at a customer profile one of our internal teams recently put together.

The timing, as it turns out, couldn’t have been more perfect, and the story more in line with the “center of gravity” series I kicked off earlier this month. It’s a great example of the business benefits of a customer-focused IT strategy.

The profile recaps the journey EMH Healthcare went through to upgrade its legacy EMC storage environment. And while the product side of the story is compelling (and, yes, a nod to EMC products and solutions), it’s the  business/customer thread, you’ll want to note. It’s what captured my attention and surely EMH management’s.

By focusing on its customers (i.e., the ends) and not just the products/services it provides/delivers (i.e., the means), EMH IT is delivering measurable business value to the broader organization.

Now, don’t get me wrong.

I’m not saying that products aren’t important; they definitely are. But what I am saying is that IT organizations need to think first about the bigger business picture. They need  to understand what their customers (internal and external) need before they set IT priorities and invest in new products or technologies. (Recall the accidental architecture?)

EMH IT’s goal is to:

  • Improve operational efficiency (traditional IT metric) and responsiveness to patient needs (business-focused metric).

And it’s doing this by:

  • Improving application availability, responsiveness and performance – This expedites patient care, reduces the length of hospital stays and ensures accuracy of information processed at every level in the organization.
  • Simplifying administrative time – This allows the IT team to invest more time in business-optimizing activities (e.g., making sure their IT infrastructure is performing optimally for clinicians, administrators and patients).

I’d say EMH IT has found its business center of gravity, wouldn’t you?

Additional Resources

Customer Profile: EMH Healthcare: Private cloud improves healthcare applications, availability and performance.

Related blog posts:

 

 

 

 

 

 

Twelfth Day of Blogmas: Software-Defined Storage, SLOs and PSA

Stephen Manley

Stephen Manley

CTO, Data Protection and Availability Division
Over the past 15 years at both EMC and NetApp, I have traveled the world, helping solve backup and recovery challenges - one customer at a time (clearly, I need to optimize my travel arrangements!). My professional mission is to transform data protection so that it accelerates customers’ businesses. I have a passion for helping engineers pursue technical career path(without becoming managers), telling stories about life on the road and NDMP (yes, that’s NDMP).

Window to future

“Software-defined [fill in the blank]” has already made a huge industry impact. Admittedly, there’s a lot of buzz around the term, but it’s no small feat to triumph over “big data” so quickly. And as with many over-hyped terms, there is some real substantive change behind it. So, overlooking the obvious cynical jokes (e.g., thank goodness we don’t need that pesky hardware to store data anymore!) what will software-defined storage mean to data protection and the teams that provide it?

Software-Defined Storage—It’s about SLOs

Software-defined storage (SDS) is about delivering service levels to your applications with your storage assets (compute and media).

Too often, people assume  SDS means that it’s finally time to build a storage system out of software to run on commodity hardware. They’re about 15 years too late; it’s already happened. What makes a Data Domain different from a VMAX? The software. So, if so much of the value in storage has already moved to software, why the noise about software-defined storage? One word… simplicity.

Managing storage environments is excruciating. Each type of array has a unique set of functionality—a storage personality—that must be managed differently and on dedicated islands of hardware.

Customers like the distinct functionality (e.g., Data Domain’s space optimization and data durability, VMAX’s predictable performance and availability, Isilon’s scale) but hate the operational complexity. In some cases, operational simplicity wins and customers select a one-size-fits-all “good enough” storage solution. In other cases, they grind through the complexity. In either case, they have to settle.

Software-defined storage promises to simplify storage management by delivering service level objectives across the various storage systems. Instead of having to be an expert on the intricacies of the VMAX, VNX, and Isilon—imagine a software layer that selects and configures the appropriate storage personality for your workload.

That’s why software-defined storage is so exciting—you can have your cake (all the unique storage functionality) and eat it too (none of the agonizing management complexity). While most customers immediately focus on service levels objectives like response time, throughput, and availability, that’s not where you’ll find the maximum value in software-defined storage. It’s in protection. And it can help you achieve a whole new level of IT productivity.

Software-Defined Storage—It’s about Protection SLOs

Protection has created the greatest amount of complexity in storage environments. While each storage array has a different personality, each also has a well-established set of performance and availability capabilities. In other words, most people know the difference between a VMAX and an Isilon. However, each array offers multiple native protection methods (e.g., SRDF, TimeFinder clones, RecoverPoint) in addition to traditional (e.g. backup client) and next-generation (hypervisor or application-level) backup techniques. The complexity multiplier is staggering. If storage management is excruciating, protection management is soul crushing; it’s impossible to make the right choice.

How can software-defined storage address the protection management challenges?

  • First, customers need to extend their SLO expectations to include Recovery Point Objective (RPO), Recovery Time Objective (RTO), retention, and recovery resiliency (e.g., geography, number of copies, etc.).
  • Second, they need to select a protection storage personality that integrates with the data movement and control mechanisms from their key data sources (e.g., primary storage).
  • Third, they need to connect the protection movement to the application.
  • Finally, they need to demand data management software that can span all the different protection mechanisms. If this sounds familiar… it should. The protection storage architecture recognizes that in the “software-defined” world, storage will take a much more prominent role in protection than it has.

The ultimate goal for software-defined storage is to enable a customer to provision protected storage to meet their SLOs.

The Future Won’t Look Like the Past

While the software-defined storage battles currently are more sound and fury than substance (e.g., a “one-size-fits-all” storage OS is “software defined” in the same way that Michael Bay’s films are “diverse”). Ignore the petty debates and focus on the substance—the storage market has become a breakneck race to see who can deliver SLO-based storage provisioning and protection.

Software-defined storage will have profound implications on the roles of the backup and storage administrators and how companies build (and purchase) protection solutions, and it lays the groundwork for the next massive shift in our industry—from data protection to data management. If you thought my last series was long… wait until you see this one.

 

Themes of #the12daysofblogmas, 2013

Themes of #the12daysofblogmas, 2013

Tenth Day of Blogmas: Help! I’m Stuck in the Muck That’s Become My Job, Part I

Guy Churchward

Guy Churchward

President, Data Protection and Availability Division
I'm an enterprise infrastructure hack. Really, if you think of my career as a building, I’ve spent it underneath in the sewer lines and the electric plumbing, making sure things work. Invariably, my businesses end up being called boring. But that’s okay. It means they’re doing exactly what they’re supposed to do, which means their customers can do what they need to do. I come to EMC by way of BEA Systems, NetApp and most recently LogLogic, and my mission is to lead EMC Data Protection and Availability Division's efforts to deliver a protection storage architecture that leaves us all in better shape for the next guy, or gig, that comes along. Oh, and make no mistake about it, I want everyone to know who’s number one in backup, and why.

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I have no idea how sage writers churn out endless gems in books that help us better navigate our careers but they do. I’m not a voracious reader but I have stumbled on a few books that seem to parallel my thought process. My short list includes:

  • Good to Great: Why Some Companies Make the Leap…and Others Don’t (Collins)
  • The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn’t (Sutton)
  • Blink: The Power of Thinking Without Thinking (Gladwell)
  • Our Iceberg Is Melting: Changing and Succeeding Under Any Conditions (Kotter)

Now, I wouldn’t say I’ve had a playbook career, but my personal way of muddling through has worked out pretty well over the years and along the way, I have learned a few things that have helped me tremendously—my own gems, I guess you could say. Some I’ve gleaned from reading, but most are from my personal work experience, family and peers, as noted.

Recently, I’ve found myself on a few speaker tracks talking about some of these gems, so I figured it might be time to write them down and share them. Whether you’re navigating a career in business, medicine or IT, these gems apply. The list is different if you’re a manager or a non-manager, but reading both will benefit you short- and long-term—perhaps even broaden your perspective a bit.

Gems for non-managers:

  1. The only person who’s going to manage your career is you. If a manager is taking an interest in you and your career, take advantage of it.
  2. A job is a job and a career is a career. I spent nearly 14 years at the same company, albeit in different roles. When I left that company, I realized what I had was a job, not a career. Yep, I’d stayed 10 years too long!
  3. Keep an eye on your résumé. Every inch of your résumé counts. If you haven’t enhanced it recently, then it’s time for change. After all, a job is a job and a career is a career (see #2).
  4. Have a 3-5 year plan but be realistic that it will likely change. It’s good to dream and it’s fun to look back with friends and say “Did you ever imagine we would be here three years ago?”
  5. Being invaluable at a task will keep you employed but will likely stunt your career. What’s never said is managers want people who are good and stable in their roles. So, if you’re good, they’ll likely prefer you to carry on doing what you do best without any disruptions. If this is the case, you and they will inadvertently stunt your career.
  6. Being a selfless utility player will make your career rich and rewarding (Graham). Continuing the thread from #5, I was once challenged by a boss to learn a unique skill—something that would make me “invaluable.” He told me to document it, try it again, teach someone it and make myself redundant. THAT’s how you make yourself invaluable to a business. Incidentally, I was going about this in the polar opposite way, so this piece of advice was a massive help to me—and my career.
  7. If you figure something out, document it, try it again, teach someone, make yourself redundant (see #6) and raise your hand  for the next tough assignment. Remember every inch of your résumé counts.  Keep learning (see #11 below).
  8. Learn to like the crappy jobs (Dad). Try and find a successful executive who didn’t fight on the way up by taking the harder road!
  9. Figure out who you are and how you think. Are you a Tank or Plumber? Are you a Linear or Abstract Thinker?
  10. Figure out what you’re good at and, more importantly, what you aren’t good at. Most careers stall or slide when you don’t know these two things or are insecure in your ability and get ahead of your skis. If you do this, guess which part of your so-called skills will be critical in your next job? Be forewarned!
  11. Keep learning. Rinse and repeat is good for your hair but not your career. There is nothing worse than doing the same thing year after year.
  12. Try not to live where you work (Mick). A small commute can help you detox. Don’t take baggage home; it will stunt your career and hurt your home life.
  13. If you find yourself underwater with to-do’s, make a list (Edmundo). On Friday, write down every task you know you have to do (make a separate list for business and personal). From this list, identify your top 10 tasks for the upcoming week.  For an added cool factor, send a copy of your list to your boss. You’ll have a better weekend; you’ll figure out what really is important (see also Heidi’s post “Have You Taken the ‘Repeat Test’?”) and you’ll stay on course.
  14. Take all the advice you can but act on only what you see is correct (Uncle Richard). Translation: Two ears and one mouth.
  15. If you start a new project or idea, don’t let it creep too far (Andre). Most projects fail from never-ending creep. Lock your plan down and execute, and then adjust.
  16. Raise your hand. If your job doesn’t challenge you, and even scare you, at times, you’re not stretching far enough. Make sure people know you have extra capacity.

IT friends, are you stuck in the muck that’s become your jobs? What resonates from this list? Tweet me at @guychurchward or comment here.

IT and business leaders, my gems for you in my next post!

Themes of #the12daysofblogmas, 2013

Themes of #the12daysofblogmas, 2013