For many organizations, information infrastructure has become a leading corporate concern because of the expense of managing the legacy environment, poor responsiveness to business needs, and the potential for significant risk of data loss. Other than that, they’re happy.
What happens when business teams don’t get their needs met? They go rogue and bypass IT in search of better services. Despite the disruptive shifts in technology and the way IT is consumed (i.e., consumption models), IT can not only regain the confidence of the business but also position itself as trusted advisor. It’s all about trust.
What Is Trusted IT – And How Do I Make It Happen?
Trust is the contract that binds IT to the business.
When things go wrong (failure, cyber-attack, natural disaster, or stampeding alpacas), the business looks to IT. When there are issues with application performance and availability, the business looks to IT. When information accessibility is locked into one vendor, the business looks to IT. Continue reading