The more trust that can be earned and guaranteed, the bigger and faster the impact of these trends [cloud computing, big data, mobile devices and social networking]. Conversely, the less trust that is established, the more limited these trends will be.—Joseph Tucci.
Behind every successful business is a trusted IT organization.
But what does a trusted IT organization look like? Can trust be earned and, if so, how? What types of technologies and practices do trusted IT organizations leverage? How do they interface with business teams? How do business benefits translate into trust? All great questions.
Our recent Global IT Trust survey provides some insight. It tells us that maturity is generally a very good barometer of trust (i.e., the more mature, the higher the trust) and that business confidence in specific areas like data protection, security and availability increases significantly with each of level of maturity.
Further, as I mentioned in last post, the survey finds that businesses are far more likely to engage in strategic IT initiatives, such as Big Data analytics, when they have a high level of trust in their IT organizations.
And it shows that there’s a direct link between confidence and investment, meaning organizations with higher trust in IT are more likely to have increased IT spend than those with lower trust.
But what are IT organizations doing to earn or increase trust?
If you’ve been following us for the past year or more, you know the answer lies with transformation. IT organizations looking to improve their trust factor are re-thinking the role of data protection within and to their organizations, and they’re re-architecting their data protection environments with the bigger business picture in mind. They’re communicating with business peers. They’re thinking as internal service providers.
Our own Stephen Manley walked us through the backup transformation process in his “The Right Architecture Is Priceless” series, but I wanted to end the year with two more helpful resources. The first is a new IDC White Paper; the second a new, bigger, badder eBook.
The paper includes three (short) case studies, the results of an ROI analysis and its perspective on the challenges and opportunities facing businesses today. The eBook is really the culmination of our journey this year. It addresses everything from combatting the accidental architecture, to transforming your backup infrastructure, to improving application performance, to arming yourself with stats to bring to your management team.
Consider them my present to you. Happy holidays!